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Shipping Policy

Shipping Frequently Asked Questions

Which carrier do you use?
How long does it take to receive an order?

Where can I find my tracking number?
Do you require a signature upon delivery?
How can I see my past orders?
Do you ship to P.O. boxes?
Can I use my own FedEx account to pay for shipping?
Can I come pick up my order in person?

When will my order ship?
How much do you charge for shipping?
Where do you ship from?

What do I do if I receive an item that is damaged?
What do I do if I receive an item that is missing parts?
Do you ship internationally?
What is your International Shipping Policy?
What are the requirements for FREE SHIPPING?

Click here to see the Return Policy.

Click here to see the Privacy Policy.

Which carrier do you use?
All domestic orders will ship FedEx Ground unless you select express shipping during checkout. 
How long does it take to receive an order?

Ground shipments generally take up 5-6 business days. Special orders can take longer. Additional rates will be charged for shipments outside of the 48 contiguous states. Generally all orders are processed at midnight and shipped the next day unless it is a special order item.

See Average Domestic Transit times below. These are average times, not guaranteed transit times.

Where can I find my tracking number?
Online Orders
When you purchase from our site, a tracking number is automatically sent to the email address you entered when creating an account with us after it is shipped. You can also find your tracking number and manage your orders from the online account you created before placing your order. Go to the "My Account" link at the top of any page to retrieve your tracking number.

Phone Orders
If you placed your order by phone, an online account will have been created for you in most cases. Go to the "My Account" link at the top of any page to retrieve your tracking number. You will be prompted for your email address and password. Use the email address that you provided our sales person at the time of your order. If your sales person did not tell you your password or you have forgotten it, click on the "Forgotten Password?" link to have your password sent to the email address you originally used to create an account with us. If an online account was not created for you, a tracking number will be sent to you in an email. You can also call and request your tracking number.

Do you require a signature upon delivery?
FedEx requires a signature upon delivery for all orders over $500.
How can I see my past orders?
To see your past orders, you will need to login to your account by going to the "My Account" link at the top of any page. If you have forgotten your password, click on the "Forgotten Password?" link to have your password sent to the email address you originally used to create an account with us. 
Do you ship to P.O. boxes?
Sorry but no we do not ship to P.O. boxes. Most of our products ship FedEx Ground. An actual street address is required. 
Can I use my own FedEx account to pay for shipping?
If you need to use you own FedEx account to pay for shipping, you will need to call us and place your order over the phone. Call 951-296-6762 x 204 to talk to our customer service representative.
Can I come pick up an order in person?
Sure, if you are local to our headquarters in Murrieta, CA come check us out. You can see our project cars, showroom, and place your order in person to avoid shipping charges. Please make arrangements prior to placing your order. Orders placed over the phone are eligible for in-store pick up. Please tell your sales person that you will be picking up your order. Orders placed online cannot be picked up in person.
When will my order ship?
Generally all orders are processed at midnight and shipped the next day unless it is a special order item. We do our best to get your order out as soon as possible because if you are anything like us, we get "a little antsy" waiting for new car parts to come in the mail. We stock hundreds of different products in our warehouse instead of drop shipping like many of our competitors. 
How much do you charge for shipping?

Shipping is calculated based on the weight and dimensions of the products you are ordering. Additional shipping fees are applied to international orders, oversized items, and large but light items. 

Shipping within the United States
You can get a shipping quote online before placing an order or entering payment information. Place the items you would like to purchase into the "Shopping Cart" and click the "Checkout" link. You will need to create an account which only takes a couple minutes or login to your existing account if you have purchased from us in the past. Once you have an account with your name, address, phone, email, and a password, click submit. In the "My Account" page, you can either enter in your billing information or just click "Checkout" and a page will appear with your shipping quote.

Shipping outside the United States
Please refer to our 
International Shipping Policy to determine the best way to get a shipping quote for the products you are interested in. Most countries will be able to get a shipping quote the same way listed above but other countries will have to call or email us for a quote.  Customs duties, taxes, and brokerage fees are charged separately, and you are responsible for paying these if shipping outside of the United States.

Where do you ship from?

Sector111 is headquartered in southern California. 
Our mailing address is:
26661 Pierce Circle

Murrieta, CA 92562

What do I do if I receive an item that is damaged?
If you receive an item that is damaged during shipping, please call 951.296.6762 x 204 to speak with our customer service representative. It is imperative that you notify us of any damages within 24 hours of receiving your order. We will guide you through the steps necessary to get a replacement item in your hands quickly. While we take great care to package items properly, excessive handling during shipping can be too much for any box. We do our best to provide you outstanding customer service. 
What do I do if I receive an order that is missing parts?
Please recheck all your packaging and work area to see if the part is hiding from you. Notify us if your package came damaged to the point that the part might have fallen out during shipping. If you still have no luck, give us a call at 951.296.6762 x 204 and talk to our customer service representative. It is imperative that you notify us of any missing items within 24 hours of receiving your order. We will guide you through the steps necessary to get a replacement part in your hands quickly. We do our best to prevent mis-shipments but sometimes we make mistakes. We will take care of you to the best of our ability.
Do you ship internationally?
Yes we do. Please refer to the next question to answer shipping questions for your country. 
What is your International Shipping Policy?

We gladly ship to customers around the world. In order to serve you better, there are requirements and options for specific countries.

Please note that you are responsible for paying any additional customs duties, taxes, and brokerage fees charged by Fedex.

The following countries can place orders directly through our website and pay by credit card:
USA
Albania
Armenia
Australia
Austria
Azerbaijan
Belarus
Belgium
Bosnia- Herzegovina
Brazil
Bulgaria
Canada
Croatia (Hrvatska)
Czech Republic
Denmark
Finland
France
Germanyf
Greece
Hong Kong
Hungary
Iceland
Indonesia
Ireland
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Mexico
Monaco
Netherlands
New Zealand
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia 
Slovakia
Slovenia
South Africa
South Korea
Sweden
Switzerland
Taiwan
Turkey
Turkmenistan
Ukraine
United Kingdom
Uzbekistan
Venezuela
Yugoslavia

We will accept Paypal or wire transfer from the following countries:
Italy
Spain
Norway 
To pay by Paypal or wire transfer, please contact us at 951-296-6762 or email us at 
shipping@sector111.com.

If your country is NOT listed above: contact us at 951-296-6762 or e-mail us at shipping@sector111.com to place an order, get a shipping quote, or to make payment arrangements.

What are the requirements for FREE SHIPPING?

Our FREE SHIPPING promotion applies only to retail customers shipping via Fedex ground service in the contiguous 48 states. A minimum order of $500 is required. Free shipping is for retail customers only. Free shipping does not apply to international, Alaska, or Hawaii shipments, nor freight or expidited shipping.  Items that can not be purchased online such as tires, used parts, or custom orders are not eligible for free shipping. Sector111 reserves the right to not provide free shipping on any item they see fit.