Shipping Frequently Asked Questions
Which carrier do you use?
How long does it take to receive an order?
Where can I find my tracking number?
Do you require a signature upon delivery?
How can I see my past orders?
Do you ship to P.O. boxes?
Can I use my own FedEx account to pay for shipping?
Can I come pick up my order in person?
When will my order ship?
How much do you charge for shipping?
Where do you ship from?
What do I do if I receive an item that is damaged?
What do I do if I receive an item that is missing parts?
Do you ship internationally?
What is your International Shipping Policy?
What are the requirements for FREE SHIPPING?
|Which carrier do you use?|
|All domestic orders will ship FedEx Ground unless you select express shipping during checkout. |
|How long does it take to receive an order?|
Ground shipments generally take up 5-6 business days. Special orders can take longer. Additional rates will be charged for shipments outside of the 48 contiguous states. Generally all orders are processed at midnight and shipped the next day unless it is a special order item.
See Average Domestic Transit times below. These are average times, not guaranteed transit times.
|Where can I find my tracking number?|
When you purchase from our site, a tracking number is automatically sent to the email address you entered when creating an account with us after it is shipped. You can also find your tracking number and manage your orders from the online account you created before placing your order. Go to the "My Account" link at the top of any page to retrieve your tracking number.
|Do you require a signature upon delivery?|
|FedEx requires a signature upon delivery for all orders over $500.|
|How can I see my past orders?|
|To see your past orders, you will need to login to your account by going to the "My Account" link at the top of any page. If you have forgotten your password, click on the "Forgotten Password?" link to have your password sent to the email address you originally used to create an account with us. |
|Do you ship to P.O. boxes?|
|Sorry but no we do not ship to P.O. boxes. Most of our products ship FedEx Ground. An actual street address is required. |
|Can I use my own FedEx account to pay for shipping?|
|If you need to use you own FedEx account to pay for shipping, you will need to call us and place your order over the phone. Call 951-296-6762 x 204 to talk to our customer service representative.|
|Can I come pick up an order in person?|
|Sure, if you are local to our headquarters in Murrieta, CA come check us out. You can see our project cars, showroom, and place your order in person to avoid shipping charges. Please make arrangements prior to placing your order. Orders placed over the phone are eligible for in-store pick up. Please tell your sales person that you will be picking up your order. Orders placed online cannot be picked up in person.|
|When will my order ship?|
|Generally all orders are processed at midnight and shipped the next day unless it is a special order item. We do our best to get your order out as soon as possible because if you are anything like us, we get "a little antsy" waiting for new car parts to come in the mail. We stock hundreds of different products in our warehouse instead of drop shipping like many of our competitors. |
|How much do you charge for shipping?|
Shipping is calculated based on the weight and dimensions of the products you are ordering. Additional shipping fees are applied to international orders, oversized items, and large but light items.
Shipping outside the United States
|Where do you ship from?|
Sector111 is headquartered in southern California.
Murrieta, CA 92562
|What do I do if I receive an item that is damaged?|
|If you receive an item that is damaged during shipping, please call 951.296.6762 x 204 to speak with our customer service representative. It is imperative that you notify us of any damages within 24 hours of receiving your order. We will guide you through the steps necessary to get a replacement item in your hands quickly. While we take great care to package items properly, excessive handling during shipping can be too much for any box. We do our best to provide you outstanding customer service. |
|What do I do if I receive an order that is missing parts?|
|Please recheck all your packaging and work area to see if the part is hiding from you. Notify us if your package came damaged to the point that the part might have fallen out during shipping. If you still have no luck, give us a call at 951.296.6762 x 204 and talk to our customer service representative. It is imperative that you notify us of any missing items within 24 hours of receiving your order. We will guide you through the steps necessary to get a replacement part in your hands quickly. We do our best to prevent mis-shipments but sometimes we make mistakes. We will take care of you to the best of our ability.|
|Do you ship internationally?|
|Yes we do. Please refer to the next question to answer shipping questions for your country. |
|What is your International Shipping Policy?|
We gladly ship to customers around the world. In order to serve you better, there are requirements and options for specific countries.
Please note that you are responsible for paying any additional customs duties, taxes, and brokerage fees charged by Fedex.
The following countries can place orders directly through our website and pay by credit card:
We will accept Paypal or wire transfer from the following countries:
If your country is NOT listed above: contact us at 951-296-6762 or e-mail us at firstname.lastname@example.org to place an order, get a shipping quote, or to make payment arrangements.
|What are the requirements for FREE SHIPPING?|
Our FREE SHIPPING promotion applies only to retail customers shipping via Fedex ground service in the contiguous 48 states. A minimum order of $500 is required. Free shipping is for retail customers only. Free shipping does not apply to international, Alaska, or Hawaii shipments, nor freight or expidited shipping. Items that can not be purchased online such as tires, used parts, or custom orders are not eligible for free shipping. Sector111 reserves the right to not provide free shipping on any item they see fit.